Research On Optimizing Tax Service Of District A Electronic Tax Bureau In J City

With the continuous development of information technology and tax big data,the construction of "smart tax" has been deepened.In March 2021,"smart tax",as the main focus of further deepening the reform of tax collection and management in the new development stage,was mentioned in the Opinions on Further Deepening the Reform of Tax Collection and Management issued by the Central Office and the State Council."Smart tax" is driven by big tax data,supported by digital technology and artificial intelligence technology,to promote the digital upgrading and intelligent transformation of tax collection and management,and build a multi-dimensional,real-time collection,connection and aggregation of full amount of tax data.The tax authorities in District A of J City focus on promoting the construction of smart tax,moving towards the goal of building an electronic tax bureau with accuracy as the guidance,data as the support,and information technology as the driving force,focusing on improving the integration,security,and application of the electronic tax bureau’s tax service,with a view to expanding the non-contact electronic tax bureau’s tax service.With the help of science and technology,the E-Tax Bureau of District A of J City has built a service system from the perspective of taxpayers,hoping to provide efficient and intelligent fine tax services for taxpayers,so that tax services will have a sense of modernity,science and technology,and acquisition.There is no doubt that the launching of E-Tax Bureau in District A of J City can reduce the collection cost,improve the satisfaction of taxpayers and promote taxpayers’ compliance with the tax law to a certain extent.However,during the operation of the tax service of the E-Tax Bureau in District A of J City,some problems have been exposed,mainly manifested in the following aspects: the tax service attitude needs to be improved,the tax service ability needs to be improved,the publicity and guidance is not deep enough,the accuracy of demand feedback is low,the tax process is complicated,the system stability needs to be strengthened,the information sharing is insufficient,and the service is highly dependent on the tax authorities.In order to find out the cause of the problem,and then optimize the tax service of the electronic tax bureau.Guided by the process the people centered theory,this thesis uses literature analysis,analysis and comparison,research,semi-structured interview and other research methods to conduct an all-round analysis of the electronic tax bureau in District A of J City.It concludes that the change of tax service concept is not complete,the tax service human resources are weak,the tax publicity and guidance is not targeted,the demand management mechanism is not sound,and the functional process is not optimized enough Inadequate system operation and maintenance capability,insufficient ability to obtain information from other functional authorities,and failure to give full play to the role of tax related professional institutions are the reasons for the problems in tax service of E-Tax Bureau in District A of J City.Finally,eight countermeasures are put forward to optimize the tax service of E-Tax Bureau in District A of J City: establishing the concept of tax service of E-Tax Bureau,establishing and improving the talent mechanism,doing practical and detailed publicity and training work,establishing the taxpayer demand oriented service mechanism,creating a new highland of intelligent tax construction,establishing the operation and maintenance management mechanism,establishing a comprehensive and cooperative tax management system,and standardizing tax related professional services.