Research On The Optimization Of Smart Tax Service Of Gansu L Taxation Bureau

In recent years,the tax department has "enthusiastically embraced and actively integrated" into modern information technology,promoted tax law enforcement,service system innovation and business reform,and constantly accelerated the process of smart tax construction.The work of "Internet plus tax" has achieved certain results.As the most core link in tax services,tax services not only serve as the foundation for achieving tax collection and management,but also represent the image and style of the tax department.They play an important role in helping taxpayers handle tax related businesses,providing consulting services,and building a harmonious tax collection relationship.With the empowerment of the new generation of information technology,in order to solve the problems of heavy workload,low efficiency,and delayed communication among management personnel in the traditional tax service process,a new model of smart tax services has been constructed,providing more convenient and efficient tax services for enterprise tax management,and laying a more solid foundation for the construction of "smart tax".However,in the actual operation process,there are still some problems with smart tax services.How to combine new technologies and optimize smart tax services is a new demand from taxpayers for "smart tax" services and a new requirement put forward by the development of the times for tax departments.How to seize the opportunity of technological development and achieve the upgrading and progress of tax work in the new technological environment is an urgent problem that tax authorities at all levels need to solve.Based on this,this article takes the intelligent tax service of L Taxation Bureau in Gansu Province as an example,focusing on the optimization problem of intelligent tax service.Based on the theoretical foundations of tax compliance theory,government process reengineering theory,and holistic governance theory,research methods such as literature research,questionnaire survey,interview,and comparative analysis are used.Then,data from relevant software and systems of intelligent tax service of L Taxation Bureau in Gansu Province is obtained through on-site investigation,Compare,summarize,and analyze the problems that arise during the operation of smart tax services,and explore the root causes of these problems.Attempt to provide some practical and feasible suggestions for optimizing the smart tax services of Gansu L Taxation Bureau.Research has found that during the operation of smart tax services,there are problems such as poor system interaction,insufficient data fusion,low utilization rate of intelligent devices,low level of "intelligence",and single functionality of various network and self-service tax equipment.The reason for these problems is the lack of comprehensive planning for smart tax services,low application efficiency,low data utilization and sharing rate,and low information symmetry between taxpayers and tax authorities.Therefore,in order to optimize the intelligent tax services of L Taxation Bureau in Gansu Province,a new pattern of intelligent tax services should be created with the goal of "overall intelligent tax",guided by the needs of taxpayers to improve the application efficiency of intelligent tax services,and then promoted voluntary tax payment by sorting out tax service awareness.Through individual case studies,we strive to form replicable and promotable innovative projects to further promote the optimization of payment services for grassroots tax departments.