Research On The Problems And Improvement Countermeasures Of Shanghai Rail Transit Service Satisfactio

At present,China has made a global commitment to green development,energy conservation and emission reduction,and play a major role in environmental protection.After long-term unremitting efforts,China has become the world’s largest country in energy conservation and emission reduction,and has made indelible contributions to the cause of global environmental protection.In recent years,in order to achieve energy conservation and emission reduction and slow down global warming,environmental governance is the top priority of our government’s development.The exhaust emission in transportation has always been a pollution source that can not be ignored,so the government has invested a lot of money to support the development of new energy vehicles.At the same time,the budget for green travel of public transport has been increased.The emergence of urban rail transit has changed the way people travel.It is strongly supported by the state because of its environmental protection and low carbon.Due to the explosive construction of rail transit,many supporting services have not kept up for various reasons,resulting in people choosing private cars when traveling,resulting in the slow growth rate of urban rail transit occupancy,urban ground traffic congestion and continuous deterioration of the environment.Therefore,throughout the development process of rail transit in various cities in recent years,the poor quality of supporting services leads to poor operation,substandard travel sharing rate and general passenger flow from time to time.Therefore,it is urgent to develop a set of evaluation system for rail transit service quality.Based on the new public service concept of serving the citizens,in order to pursue public interests,taking Shanghai rail transit as an example,this thesis analyzes the rail transit service quality problems and their root causes in the city,hoping to put forward good countermeasures to these existing problems and improve their service status.The author uses the methods of questionnaire survey and statistical analysis to investigate this time.Firstly,the data on the satisfaction questionnaire are counted,and then the differences between these data and Shanghai urban rail transit service satisfaction indicators are compared.These differences are not only the real feelings of citizens taking Shanghai urban rail transit,but also the lack of rail transit services.According to the analysis,these differences are mainly due to the dissatisfaction of citizens with the information service,convenience and operation management of Shanghai rail transit;We also hope to improve the ride experience,including improving the congestion degree,waiting time and the adjustment of the first and last trains in peak hours.According to the analysis results of the quadrant model tool,the following problems should be solved first: the instruction of import and export / transfer guidance is not clear;The time of the first and last trains is not reasonable;Waiting time is too long;Cumbersome security inspection process,etc.After analyzing these data using model tools and based on the new public service theory,the author puts forward improvement measures:the division of responsibilities of regulatory authorities should be clear and clear,guide more citizens to participate,the overall level and consciousness of rail transit operation enterprises should be improved,and passenger satisfaction survey should be regular,fixed and long-term survey.It is hoped that this study can provide some optimization schemes for the urban rail transit industry,promote its service level.