F Personnel Outsourcing Company Customer Service Department Employee Training System Optimization

With the globalization of the world economy,various industries at home and abroad have been seriously affected by the new crown epidemic.The changing environment has brought new challenges to the operation of enterprises.The profitability of enterprises is not only determined by funds,scale and channels.In this complex and fast-paced changing market environment,how to make an enterprise invincible and ensure the longevity of the enterprise is the key for the enterprise to have talents,and the key to talents is to have certain quality and ability,just as Sam Walton As I said,the advantages of an enterprise’s products,customers,patents,technologies,etc.can be surpassed in a short period of time.Only the ability of the staff team is difficult to replicate.How to improve the ability of the enterprise staff team,training management came into being.Training is the targeted and planned training and training of employees’ work attitude,knowledge reserve,professional skills,etc.for the actual business and improving the performance of both employees and the enterprise,so that employees can quickly put into work.Enterprises bring benefits,allowing enterprises to see greater output from their investment.As an industry leader,F personnel outsourcing company is committed to providing one-stop human resources services for enterprises.As the main business department of F company,the customer service department has many problems in its training system,which need to be solved urgently.The training system of the Ministry of Education is the research object,and the optimization plan is proposed for the research on the problems in the training system.The first part is the introduction,which mainly expounds the industrial background,theoretical significance and practical significance to the industry,as well as the content of this research and the research methods used.In the second part,the literature is collected and organized,and the ADDIE training model of training research,the three-level model of Goldstein needs analysis,and the four-level evaluation model of Korotkoff are summarized.The literature review part introduces the training system,training needs,and training methods.and relevant research results in training evaluation.The third part introduces the object to be studied,including the introduction and organizational structure of Company F,the personnel profile and main work content of the customer service department,and the current situation of the training of the customer service department.The fourth part and the fifth part are the core parts of this paper.The fourth part uses the interview method to conduct interviews with relevant personnel,sorts out the problems in stages with the help of the ADDIE training model,and then summarizes the relatively prominent problems in each stage.Questionnaire,by summarizing the results of the survey,analyze the shortcomings of the training system;Chapter 5 presents the optimal solution to the problem.The sixth chapter is the conclusion and prospect of this paper,the conclusion of this paper is he conclusion of this paper,as well as the limitation and prospect of this paper.and finally the future research direction is expounded.Through the interviews with the research objects and the analysis of the results of the questionnaire survey,this paper can see that there are many problems in the existing training system.The competition in the current industry is so intense,the managers are dissatisfied with the training work,and the trainees are perfunctory.To some extent,it is necessary to optimize the existing training system.The existing training system has problems such as incomplete extraction of training needs,single training form,lack of instructors and teachers required for training,poor employee training participation and insufficient training effect measurement.Only by finding out the problem can we "prescribe the right medicine" and give an optimization plan.In view of the existing problems in the training system of the customer service department of Company F,this paper optimizes the training system by reading a large number of documents,improves the training demand extraction system,rationalizes the training schedule,diversifies the training forms,and establishes a trainer selection and incentive system.,Improve the organization’s emphasis on training,improve the management system and build an effective evaluation system.The above conclusions are limited by the research samples and research methods.It is hoped that while optimizing the training system of the customer service department of F personnel outsourcing company,it can be used as a reference for the training management work of the same industry or other business services.