Government satisfaction is the psychological recognition of citizens to the government based on subjective perception,and it is the basis for judging the effectiveness of modern government governance.Since the 1970 s,western developed countries have successively carried out government reform movements,hoping to improve their service quality and administrative efficiency by understanding citizens’ satisfaction with government work,so as to resolve contradictions,prevent risks and maintain stability.In China,"whether the masses are satisfied,happy or not,and whether they agree or not is the only standard to measure the quality of government work".Paying attention to the evaluation of government satisfaction will help better reflect the people-oriented characteristics of a harmonious society,improve government management and service quality,and promote the transformation of the government to a service-oriented government.Based on the data of CSS2019,relying on the expectancy disconfirmation theory,the "government behavior — citizen experience" two round model theory and good governance theory,this paper introduces multiple linear regression model and mediating effect model to study the impact of citizen participation on government satisfaction,and test the mediating role of external political efficacy in the two.Research findings: the enthusiasm of Chinese citizens to participate is relatively high.Electoral participation is the main way of participation,followed by opinion expression participation,and the number of people who choose rights struggle participation is less.The consistency of citizen participation behavior and willingness to participate is poor.Citizens have better government satisfaction and higher external political efficacy.Citizen participation has a significant impact on government satisfaction.Electoral participation has a significant positive impact on government satisfaction,while opinion expression and rights struggle participation have a significant negative impact on government satisfaction.External political efficacy plays a mediating role between citizen participation and government satisfaction.Among them,external political efficacy plays a complete mediating role between electoral participation,rights struggle participation and government satisfaction;External political efficacy plays a partial mediating role between opinion expression participation and government satisfaction.Based on the research findings,the paper analyzes the problems and causes of the interaction between the government and citizens from the three aspects of starting point,process and result.It also proposes suggestions to improve government satisfaction from three aspects: dealing with the relationship between citizen participation and public order,the relationship between citizen participation quality and government administrative efficiency,and the relationship between citizen participation and government response. |