Research On The Problems And Optimization Strategies Of "All In One Network Office" Government Services In The Regional Integration Of The Yangtze River Delta

After the regional integration development of the Yangtze River Delta rose to the national development strategy in 2018,the Secretary General of the General Office of the State Council issued the "all in one network office" Pilot Work Plan for Government Affairs in the Yangtze River Delta Region,which requires to summarize and promote the reform experience of three provinces and one city in Shanghai,Jiangsu,Zhejiang and Anhui,and strengthen the cross regional access and data exchange and sharing of government services in the Yangtze River Delta regions.Take the lead in implementing the public support function of the national integrated online government service platform in the Yangtze River Delta region.How to optimize and improve the "all in one network office" government services in the Yangtze River Delta regional integration is an important research topic of current government services.This paper takes Wujiang District as an example,as the front position to promote the development of regional integration in the Yangtze River Delta and the first batch of pilot areas of the Yangtze River Delta government service "all in one network office",the research on the problems and optimization strategies of the government service "all in one network office" in the Yangtze River Delta regional integration in Wujiang District can provide useful reference for other similar cities in China to promote the government service "all in one network office" and the national government service "all in one network office".Through a literature review of key concepts and issues such as regional integration,e-government,and government service "all in one network office".based on the theory of holistic governance and the new public service theory,from a micro perspective,using literature research,participatory observation,questionnaire and interview The user level and technical level summarize and analyze the current situation.existing problems,reasons and optimization strategies of Wujiang District’s "all in one network office" government services in the Yangtze River Delta regional integration.The main research conclusions include:First,at the integration level,the sorting and integration of existing issues are not deep,and the government service standards are different.It is necessary to improve the mechanism and strengthen cooperation,and improve the system and set standards.Second,at the user level,there is insufficient interaction between the government and the people,and insufficient talent support.It is necessary to strengthen publicity and strong interaction,and remove barriers to attract talents.Third,on the technical level,there is a poor platform service experience,and government data is not available.It is necessary to change the concept of excellent experience,and improve the mechanism to break the island.