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A Research On Satisfaction Of Home-based Care Service In Guangdong

Posted on:2023-01-08Degree:MasterType:Thesis
Country:ChinaCandidate:L Y YeFull Text:PDF
GTID:2556306830492104Subject:Management Science and Engineering
Abstract/Summary:PDF Full Text Request
Data from the Seventh National Census shows that the elderly population aged 65 and above in Guangdong in 2020 accounts for 8.58%,which increased by 1.97% compared with the Sixth National Census.The scale of the elderly population has increased significantly,and the aging problem in Guangdong is becoming worse.Recently,in response to the central government,Guangdong has begun to implement an elderly care service mode represented by home-based care service,which organically combines the demands of the elderly for being cared at home with professional medical and nursing service,and thus becomes the crucial solution to the aging problem in Guangdong.With the acceleration of the construction process of home-based care in Guangdong,the elderly has put forward diverse requirements for their living standards.The satisfaction of service demands and the evaluation of the service are closely related to the quality of life for the elderly.Therefore,the evaluation of the satisfaction of home care service has become the important content to measure the results of the current work.This paper combs and summarizes relevant domestic and foreign researches and theoretical data,and on this basis,the elderly of home-based care service in Guangdong are considered as the survey object,while service satisfaction is the main research content.Based on the theory of SERVQUAL scale,Guangzhou,Dongguan,Shenzhen,and Foshan,where the results of home-based care service are more prominent in Guangdong,are taken as the empirical research objects to construct the evaluation index system of Guangdong home care service satisfaction.Additionally,the structural equation model is used to calculate the satisfaction index,aiming to form an intuitive understanding of the actual service level and accomplishment of home care service in Guangdong through a comprehensive,scientific and objective analysis,which provides a theoretical foundation for evaluation,so as to ensure the quality of life for the aged in their later years and also to contribute to the sustainable development and optimization of home care service.This paper is divided into six sections.The first part is the introduction,which mainly introduces the research background and significance,research methods,content and thinking framework of the topic.The second one is the theoretical basis and research summary,which summarizes the theoretical basis,aging-related concepts and research status,including paper and materials related to home-based care service,SERVQUAL scale and structural equation model.Next is the analysis of the influencing factors of the elderly needs for home care service in Guangdong by using the China Elderly Health Influencing Factors Tracking Survey(CLHLS)database.The fourth part is the construction of the evaluation index system for the satisfaction of home care service in Guangdong.Based on the previous results and the real development status,the fifth section is the construction of the structural equation model and gives suggestions for improving the service level and increasing the satisfaction of home care service in Guangdong.By solving the model,the satisfaction index score can be calculated.The last part is the conclusion and outlook,summarizing the full text and pointing out the space for improvement and the prospects for further research directions.
Keywords/Search Tags:Home-based Care Service for the Aged, Satisfaction Research, SERVQUAL Scale, Structural Equation Model
PDF Full Text Request
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