Study On The Relationship Between The Social Support,Psychological Capital And Coping Pattern In Civil Servants

In 2020,a sudden new crown pneumonia epidemic ravaged Wuhan.This major public health emergency seriously endangered national security and public order.Apart from that,it exposed the right to life and property safety of citizens to danger as well.Therefore,the panic of the society urgently needs the appeasement of the government.As government staff,the administrative efficiency and ability of civil servants have been tested and supervised by the public and the media,and their psychological state has also been greatly affected.Based on this,in this research psychological capital intends to act as a mediating factor,and social support and coping pattern are selected as an independent variable and a dependent one respectively,attempting to analyze the mediating role of psychological capital in the correlation,which plays a active guiding role in the adjustment of the coping pattern of civil servants.Adopting the questionnaire survey approach as the research method,the study mainly takes the civil servants of the discipline inspection commissions and supervision organs of the two districts of Wuhan and some sub-districts as the research objects.Through a combination of online and offline testing methods,the study receives a total of 424 valid data.After processing and analyzing the data,this research draws the five following conclusions:1.The social support and psychological capital of civil servants are at a moderately high level,and more than 80% tend to adopt mature coping approaches such as problem solving and asking for help.2.Among the civil servants,there are no significant differences in psychological capital in terms of gender,household registration,region,marital status,children number,educational background,working system,and working years in the unit(p > 0.05).Civil servants with different gender,marital status,number of children,and working years in the unit have considerably different levels of social support(p < 0.05).As can be seen from the study,coping patterns have been significantly different in the categories of region,gender,number of children,marital status,and working years in the unit(p < 0.05).3.Social support,psychological capital,and six coping styles are correlated in pairs,among which social support and its dimensions,and psychological capital and dimensions are significantly positively correlated with problem solving and help-seeking coping(p < 0.001).Social support and various dimensions are significantly negatively correlated with self-blame,fantasy,withdrawal,and rationalized coping(p < 0.01);except for forging ahead,all dimensions of psychological capital are significantly negatively correlated with self-blame,fantasy,withdrawal,and rationalized coping(p < 0.05).4.Psychological capital acts as an intermediary variable between social support and coping patterns of problem solving,self-blame,and asking for help,and plays a partial mediating role.That is,social support can directly affect the three types of coping styles: problem-solving,asking for help,and self-blame.Also,psychological capital can indirectly affect these three types of coping.5.It has been confirmed from the research that as one of a psychological capital,optimism and hope can take a partial mediating part in the correlation between social support and the six coping patterns.At the same time,the contribution of this academic dissertation is to provide professional guidance for the research and formulation of policies related to the mental health of civil servants.At the national level,online and offline publicity and education are carried out in the form of systems,regulations,and implementation regulations to strengthen the awareness of public opinion media to rationally supervise civil servants in handling emergencies.At the unit level,it attaches great importance to the mental health of civil servants,organizes training and counseling,and hires a third party to provide professional mental health services.At the individual level,civil servants should pay attention to mental health,regularly participate in psychological training and experience activities,improve their psychological capital,expand and make good use of their social support network,and adopt mature and reasonable coping methods.