Research On Power Supply Service Satisfaction Improvement Of Zaozhuang City

In the context of the rapid development of society in the new era,the social economy and people’s quality of life are improving,and people’s demands on the quality of public services are getting higher and higher.General Secretary Xi Jinping also clearly sets out the goals and tasks of building a service-oriented government that the masses are satisfied with.As a basic public service,the service quality of power supply service will not only affect the overall evaluation and trust of the general public,but also directly affect the construction goal and task of the service-oriented government.Therefore,how to improve public satisfaction with power supply service and meet the diversified needs of the public is the core goal of power supply service,which is also the core of this research.The power supply service provides a strong energy guarantee for the transformation of old and new kinetic energy and the high-quality development of social economy.From the perspective of urban attributes and regional positioning,Zaozhuang is one of the 76fourth-tier cities in China,and it is also a key transformation city of the old industrial city.The power supply service of Zaozhuang has strong representativeness and typicality,which has good practical significance for studying the quality of power supply service.Based on the theory of public management and the present situation of power supply service in Zaozhuang,this dissertation constructs the satisfaction evaluation index system of resident and enterprise power supply service respectively from the perspective of improving the satisfaction of power supply service in Zaozhuang.Combined with the constructed index system,the weight of satisfaction evaluation index is determined by AHP.Via questionnaire survey,expert interviews to obtain urban and rural residents and enterprise users of the current Zaozhuang City power supply service satisfaction evaluation results.Then the statistical analysis software is used to analyze these data scientifically,objectively and effectively.Finally,the satisfaction index of residents and enterprises power supply service is calculated by drawing lessons from the American satisfaction index model.Based on the investigation results,the problems and shortcomings of power supply service in Zaozhuang are analyzed,which are mainly reflected in four main aspects:unreasonable allocation of public power resources,inadequate supervision and management of power supply service,customer service quality needs to be strengthened,and imperfect power supply crisis management system.In view of the above problems,this dissertation comprehensively applies the theory of service government,public goods and public crisis,and puts forward some policy suggestions to improve the satisfaction of power supply service quality by optimizing the allocation of public power resources,deepening the supervision and management of power supply service,strengthening customer service quality and perfecting the crisis management system of power supply service.The purpose of this dissertation is to improve the satisfaction of power supply service in Zaozhuang City,so that the local government can further improve the public service function and contribute to the construction of a harmonious socialist society.At the same time,it also provides reference for the promotion of power supply services in other areas.