Design And Implementation Of Appeal Work Order Dispatching System Based On Text Understanding

With the continuous development of information technology,all walks of life are gradually using information management systems to replace paper-based working methods.At the same time,with the continuous advancement of reform and opening up,people are also eager to make their demands to the government through a convenient way.In response to this situation,this paper proposes an order dispatch system based on text understanding.This system realizes the standardized storage of order information on the one hand;on the other hand,it realizes the automatic dispatch of order and improves the efficiency of circulation.In addition,the system is safe and stable,has excellent processing performance,and can adapt to the ever-evolving business.The work of this paper can be summarized as follows:(1)The short text order classification model is designed.The model is based on the long and short memory model.First,the word embedding layer is improved.The model Bert is used to process the order data and output the order vector with richer description content.Then,the LSTM model is used to extract the context features of the order data.Finally,in order not to lose the feature information of the order,the output of each time step of the LSTM is weighted sum,and the degree of attention to some important information is increased by setting different weights.In short,the short order model adapts to the complex context of order data and improves the ability to understand semantics.(2)The long text order classification model is designed.The model segmented sentences based on the characteristics of the order data,and then improved the word embedding layer by using the Bert model,and finally implemented model based on the HAN model.The long text order classification model performs well in longer texts and adapts to the ever-growing order text.(3)Designed and implemented an order dispatch system,which has complete business functions and clear processing procedures,including creation,dispatch,receipt,reply,rollback,review and other operations.In addition,the system is designed to support horizontal expansion capabilities,and processing performance can be improved by adding background services to adapt to subsequent business development.The system is designed to resist injection attacks,and is safe and stable in use.Finally,through the factor of the length of the order text,the two models implemented above are combined,and the automatic dispatch is finally realized through the order classification,which improves the circulation efficiency of the order.