| Computer and networkE-commerce has become an initial part of daily life since the 20th century due to the constant mutual effect between computer network and human life.To broaden the sales-channel and get more market share is a vital issue for most industries.At the same time,to attract more sellers and increase transactions is main concern for all the e-commerce platforms.Thus,internal tools are needed to support the smooth function of the platform and enhance the processing efficiency for exceptions,which is of great importance.The thesis developed the eBay-Oriented Chargeback Evidence collecting tool(CB Tool in short),which is responsible for case-identification and evidence-detection,which improves the efficiency in the Chargeback workflow,saving loss for eBay.This thesis describes the project background and analyses the present situation of eBay Chargeback business.It also analyses the features of the supporting systems that belong to several e-commerce platforms including eBay.The thesis makes an general discussion about technoloies like AngularJs framework,XML-based eBayCSAPI framework and maven which is adopted in the project.It then makes the general plan for the project and analyses business requirement.Software requirement engineering methods like use case diagram,use case analysis and activity diagram are adopted in the detailed requirement analysis for the system and system functions are extracted.On that basis,system boundary is defined and implementing decision is compared and decided.The thesis then made general design including architecture design,deployment design and E-R relationship.Taking the file analysis module and tracking information extractiong module as examples,it then takes mesures including design pattern and class diagram modeling to make detailed design for the project and implementation is provided.The R.Jalan.16.1 version of the system in this thesis has finished.It is now applied to the analysis work in the Chargeback team. |
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