The Design And Implementation Of Ebay’s Chargeback System

With the development of the Internet and the improvement of people’s living standard, the Internet and people’s daily life has been closely linked, online shopping is getting more and more fashionable. Comparing with traditional shopping, online shopping is not limited to the time and space, and the price of online shooping is relatively cheap, besides customers can enjoy better service. So due to increasingly popular of e-commerce market, online shopping has also been more and more people’s favorite and an indispensable part of people’s lives.But in the process of development of online shopping, some disadvantages exposed, firstly the user can not see the real products, which requires the seller’s good reputation, and the description of the product should be very accurate. But the buyer may not be satisfied with the products they received. So the buyer may claim refund. Chargeback is one type of the refund. This phenomenon occurs more and more frequently, if there is not a good mechanism to deal with this, the benefits of sellers and buyers may be harmed, as well as the entire online shopping may be influenced. Therefore a good mechanism is needed for this.Ebay.com has developed a system called chargeback system, which is mainly for the chargeback occurred during the shopping on Ebay.com. Based on a fair and equitable basis, chargeback system fights for buyer’s and seller’s interests. The system collects a series of transaction information during the transaction, then summits the results to the bank, allowing the bank to make the final judgment. System improves the efficiency and success rate to ensure the interests of buyers and sellers, and to maintain the normal operation and good reputation of eBay. The project uses the B/S structure to ensure the ability of cross-platform, and also can be run on multiple terminals, while staff at all levels can make use of it in different occasions, and B/S structure is easy to upgrade, for chargeback system is a constant iterative development system, this structure ensures the convenience of upgrading and have a smaller impact on the user. To provide more features and a better experience, the system uses the most popular dynamic web development languages PHP, friendly and human-computer interaction, and uses the Java in the background as a background basis, and effectively improves user’s productivity and provides a solid foundation for their daily work,.Chargeback system provides tracking and monitoring of the whole process of chargeback, from the user launching chargeback to the bank making the final adjudication. The main function of chargeback includes status tracking, materials, and materials collected automatically, display, e-mail alerts.This article describes the development process of a series of work, including the background of the project description, detailed design and implementation of relevant technical overview, users requirements, and high level design. It introduces the key technologies and highlights and development experience. Experience. The article provides a useful reference for colleagues developing chargeback systems.