Research On Measures To Improve The Satisfaction Of Power Supply Service In Yingkou City

As China’s power market has been gradually deepened reform,which makes the power supply enterprises from the initial monopoly industry to the service industry,while the operating environment is gradually changing from the initial distribution and restriction of electricity consumption to the reasonable guidance of customers’ electricity consumption.The service quality of power supply enterprises has a direct impact on their survival and development.In order to explore the problems encountered by enterprises in providing power supply services and the different factors that have a certain impact on customer satisfaction,based on this,the corresponding improvement measures are put forward.This paper analyzes the case of Yingkou Power Supply Company and investigates the satisfaction degree of power supply services.This study consists of four parts,the first part is the research background,significance,content,methods and domestic and foreign research review;the second part is to analyze the current situation of power supply service in Yingkou City,to understand the existing problems of power supply service in Yingkou City.At the same time,it explores the specific causes of the problems;the third part is the improvement plan and demonstration of Yingkou power supply service satisfaction,combining with the experience of power supply service in relevant regions at home and abroad to design the improvement plan;the fourth part is the implementation guarantee measures of Yingkou Power Supply Service satisfaction improvement plan.Carrying out the relevant work of improving the power supply service in Yingkou is conducive to the corresponding improvement of its management level,thus increasing the economic profit of the company,and providing reference to the same type of company.