Research Of SQ Co.,Ltd. Business Process Optimization

With the reform of China’s power system,the formulation of power generation plan and the support of relevant national policies,more and more enterprises enter the power industry.Under the background of opportunities and challenges,wind power enterprises must pay attention to sustainable competitive advantage,establish a customer satisfaction oriented management mode,continuously improve business processes,and improve operation quality and level.SQ Co.,Ltd.as a wind power enterprise,its original ERP business process system has been unable to cope with the ever-changing market environment,affecting the sustainable development of the enterprise.Therefore,it is necessary to redesign and optimize the relevant business processes in order to help enterprises obtain sustainable competitive advantage.This paper takes SQ Co.,Ltd.as the research object,based on the theory of business process optimization,analyzes the current situation of the company’s existing business process through questionnaire survey and access to enterprise ERP system module data,and finds that the company’s existing business process has some problems,such as poor operation efficiency,low communication efficiency between departments,differences in service quality and low quality of information transmission ESIA method is used to analyze the causes of the problems.Secondly,on the basis of finding and analyzing the causes of the problems,the process optimization objectives are determined.According to the principle of business process optimization,the logic model and mathematical model are constructed by combining with six sigma theory.The progress of the ten business processes of the company is analyzed to determine the importance of the specific process in the service business process of the company.Taking the after-sales service business process as an example,this paper uses the method of ESIA to design the specific optimization scheme.In order to ensure the smooth implementation of the business process optimization scheme,it establishes the guarantee system and makes the management plan.Finally,according to the implementation of the optimized business process,the relevant data are collected and analyzed.It is found that SQ Co.,Ltd.has greatly improved in business process cycle,business process function,service quality and automation level.By optimizing the business process of SQ Co.,Ltd.,this paper seeks the improvement methods suitable for the company’s business process,and helps the company’s business process to cope with the changing market environment.While improving the competitiveness of enterprises,it also provides some reference for the operation business process optimization of wind power manufacturing enterprises in China.