| Quality software fulfills customer needs and provides superior value. However, quality is difficult to maintain without knowledge of customer feedback and a sound methodology of design and development based on customer insight. This thesis focuses on two questions: Is Quality Function Deployment (QFD) one of the best tools for implementing customer feedback into product design and development so that customer needs are met? What difference does it make during the Software Development Life Cycle if the QFD process is used for designing and developing software products? This research reviews the QFD methodology, its importance and application in software development, and how QFD integration can ensure better software quality. QFD is of great value for small-scale projects, but incorporating this tool successfully is not an easy task due to some drawbacks. Therefore, this research discusses QFD benefits, reviews application of QFD methodology, notes potential shortcomings, and identifies possible solutions. |
