| This report describes my technical communication internship at the Center for Information Management (CIM) at Miami University Libraries in Oxford, Ohio. My primary projects included ten short "Quick Start" software guides, a promotional brochure, a report on the Web tutorial, E-Learn, and two longer software reference manuals.; My tasks included planning the documentation and learning about the software and hardware in the CIM. These tasks incorporated the problem solving model described by Paul Anderson (1995) and others. As the lone writer at the library, I often developed my own solutions and resources to solve problems. In the Quick Start Guide project, I followed this problem solving process by creating a document specification, drafting documentation, performing usability testing, revising documentation, and evaluating the project.; During the internship, I discovered that effective communication is dynamic, that it requires decision making and compromise, and that learning is an ongoing part of technical communication. |
