| The Balanced Score Card (BSC) is a continuous improvement methodology that evaluates the performance of management in organizations. It helps to monitor and control activities and enhance decision-making processes. The main objective of this project is to design a metrics system for the Purchasing Office at the University of Puerto Rico at Mayaguez Campus (RUM) based on the BSC Method. This is in order to satisfy a need of the Purchasing Office Director and as part of a continuous improvement process to evaluate the performance of the measurement of relevant processes. The methodology includes: current process and strategic plan knowledge, management interviews and trainings, indices definition and surveys design. The results included: current situation quantitative analysis, database design and implementation process. The system allowed to calculate and display indices that were grouped into four perspectives: Innovation and Learning, Internal processes, Customers and Finance. Advantages and benefits were management knowledge of: customer satisfaction levels, process time averages and goals and strategies definition to each perspective. |
