Research On Training Management Of A Housekeeping Service Company Based On Competence

With the rapid development of the national economy and the continuous improvement of people’s living standards,the domestic service industry has become an industry that absorbs more labor.However,in the development of the domestic service industry,the problem of uneven job competence of domestic service personnel has been exposed.Therefore,for the efficiency and stability of the housekeeping service staff,it is of important practical significance to study and optimize the integrity and systematicness of the training management system for housekeeping service staff.This article takes A Housekeeping Service Company as a research sample,and conducts research on the subject of A Housekeeping Service Company training management based on competence through literature research method,questionnaire survey method and case study method.First,on the basis of learning and mastering relevant theories and practical basis,and understanding and mastering the concepts of competence and housekeeping training management,the status quo of competency research and training management of housekeeping service companies are reviewed;The housekeeping service staff and their employers who provide professional skills training by the service company conducted a questionnaire survey,supplemented by interviews with some relevant personnel,studied the current situation of training management of A Housekeeping Service Company,and found and summarized the main problems,including insufficient training demand analysis,The overall quality of the trainees is low,the training time is insufficient,the training implementation mechanism is not perfect,and the training effect evaluation cannot be landed on the improvement of competence level;then the trained domestic service personnel of A Housekeeping Service Company are selected for behavioral incident interviews,and the competence of the domestic service personnel is analyzed and determined Competency factors,and classify each competency factor to construct a competency model;then use the previously formulated competency model as a guide to compare and analyze the current competency of domestic service personnel trained in A Housekeeping Service Company The gap between the two is to confirm the training management demand analysis of A housekeeping Service Company based on competence;then based on the analysis of training status,the construction of competency model and the analysis of training management needs,build A Housekeeping Service Company ’s training management implementation system and evaluation system;Finally,the training system based on the competency model still needs support and guarantee in many aspects in actual operation.Four guarantee measures: feedback,reward and punishment guarantee,training teacher guarantee,training course material guarantee,and resource guarantee are determined to ensure The normal development of training.