| With the rapid development of China’s economy,the people’s active participation in financial activities have increased rapidly,and financial activities have become inseparable from the lives and work of the masses.But at the same time,the problem of bank queuing has become the focus of social attention in our country.At present,the competition of the banking industry in our country is fierce,the product homogenization is serious,the service quality and efficiency become the main factor of the competitiveness of the bank.This paper selects the service efficiency of the relatively weak Qingdao Construction Bank A branch as the research object,through the site of the Construction Bank of Qingdao A Bank of function division,customer groups are introduced,the efficiency of the service status,and further from the customer,the bank staff,the analysis of various factors of construction Bank of Qingdao branch of A bank service efficiency hardware settings and self-service equipment and other aspects,through the analysis of the factors influencing the service efficiency,and proposed the solution of business outlets in Qingdao Construction Bank A bank customer queuing problems. |
