Problems And Solutions In Compensation Procedure Of Motor Vehicle Insurance

In recent years,with the continuous development of economy and the advancement of industrialization,the automobile manufacturing industry has made considerable progress.At the same time,it has also led to the rapid development of the automobile insurance industry,which has the earliest opening time,the largest opening strength and the fastest development pace in the financial industry.However,compared with other developed countries,the market environment of China's automobile insurance industry is not mature enough,the overall strength of the weak and other reasons for the existence of false prosperity in the automobile insurance industry.Against the background of deepening Sino-US trade war,China needs to further open its financial market to meet the requirements of international integration.The entry of foreign automobile insurance companies will have a strong impact on the domestic automobile insurance industry.Domestic insurance companies should have a sense of hardship and attach importance to this situation,and actively adopt corresponding countermeasures to bravely accept challenges.With the deepening of the opening degree of the domestic insurance market,the business scale of domestic insurance companies will continue to expand,and the awareness of insurance consumption of owners is becoming more and more mature.Due to the serious problem of homogeneity of insurance company's products,the level of insurance company's claim service and after-sales experience become the important basis for consumers to choose insurance products.Therefore,domestic insurance companies should take this opportunity,pay attention to establishing the company's brand image while focusing on cultivating customer loyalty.Firstly,this paper reviews the relevant literature on insurance claims service at home and abroad,reviews the relevant research materials and practical cases,and studies and lessons learned from the experience of insurance counterparts at home and abroad in insurance claims business.Then take the specific insurance company as the research object,through investigating the customers of the insurance company,study the problems existing in the process of insurance company's claim settlement,and reveal the details of insurance company's claim settlement through specific case studies.Then put forward to improve the management mode of insurance claim settlement,simplify the claim settlement process,reduce the examination and approval link,improve the claim settlement efficiency and explore with the help of artificial intelligence technology.Suggestions for improvement are put forward in many aspects,such as the innovative mode of claim settlement service. Promote the brand influence of insurance companies.