Research On Service Transformation Of EC Company's Service Provider Business

EC Company is the largest agent of Cisco Systems Network Technology Co.,Ltd.in China.The company's business is based on Cisco's network equipment and technical services related to Cisco's products.The business has a broad customer base across industries like Telecom service provider,Finance and Enterprises,with a service network that covers the whole mainland,especially in the Telecom service provider industry,Cisco's products and services have taken a cut of 90%.In recent years,flowing some changes of policies from the government,the voice of IT localization has increased,which created huge challenges to foreign IT manufacturers.in the Telecom service business,IT manufacturers such as Cisco,Juniper,IBM,EMC have seen a substantial decline in procurement.EC Company's business model is also facing great challenges with three consecutive years of declines.On the other hand,with the mobile communication technology from 2G to 4G upgrade,service providers are now requiring for upgrades to their network equipment.The network optimization technology and service quality have also put forward higher requirements,in the face of changes in customer demands.EC company,as a provider of professional information network infrastructure and professional solutions,is imperative to find new business strategies to adapt to the development of external marketsThis essay first analyzes the business requirement of the service provider,from the four aspects of the evolution of technical development trend,the service provider competitive environment,the service provider of equipment suppliers and service providers,illustrating the necessity of EC company business transformation.Then,it analyzes the existing service provider's business of EC company,and expounds the feasibility of EC company's business transformation from the aspects of team,business structure,business dynamic environment,resource evaluation and integration.Then establish corresponding business transformation program,from the company's leadership strategy support,service technology team resources support,service transformation program to amend and continuous improvement,service transformation incentive program to ensure the implementation of four aspects of transformation.Based on the enterprise strategic management theory as the main guiding ideology,the theory combined with the actual problems of the EC company and the external market environment faced by,the analysis and development of service transformation direction and the implementation of the program for the company management to provide some reference,This essay has a certain reference significance for the choice of domestic IT enterprises in the direction of service business of operators.