Research On Job Burnout Of Tellers In ZZ Rural Commercial Bank

At present,with the rapid development of various industries in China,the work and life pace of employees in enterprises is accelerating and the pressure is increasing,which leads to the emergence and rapid spread of job burnout.Job burnout not only has a double negative impact on employees' physical and mental health,but also has a great impact on their work efficiency and working status,and has many negative effects on the sustainable development of enterprises and society.Therefore,it is imperative to pay attention to the phenomenon of job burnout,deeply analyze the causes of job burnout and actively seek countermeasures to solve job burnout.As an important part of the tertiary industry in China,the banking industry has been playing a leading role in the financial industry.Taking ZZ rural commercial bank tellers as the research object,mainly adopts questionnaire investigation and interview method,questionnaire data to make use of SPSS descriptive statistics analysis,single factor analysis of variance,multiple comparison analysis,and combining the interview content,has been clear about the ZZ rural commercial bank teller job burnout symptom,from three aspects: individual,organization and social analysis of the main influence factors.The research results of this paper show that the tellers in ZZ rural commercial bank are at the level of moderate job burnout.The concrete manifestation is: the body health universal existence question;Feeling low and negative;Low work enthusiasm,lack of work motivation;Low selfworth.The main factors affecting job burnout of tellers in ZZ rural commercial bank include: gender,age,working years,marital status and educational background at the individual level;Factors of working pressure,working environment,development space and organizational equity at the organizational level;Social change,customer cooperation,teller status and lack of trust.In view of the specific situation of ZZ rural commercial bank and the main factors affecting the job burnout of tellers,this paper proposes corresponding countermeasures from the individual level,the organizational level and the social level.It provides practical management suggestions to solve the job burnout of tellers in ZZ rural commercial bank.