Research On Optimizing Tax Service Of Tax Departments At The Grass-roots Level

On June 28,2018,the state council convened a national teleconference on promoting the reform of "Streamlining government delegating authorities and improving services ".Premier Li Keqiang stressed that the reform of streamlining administration,delegating power,strengthening regulation and improving services is a revolution of the government itself,a strategic move to transform government functions in a profound way and greatly stimulate market vitality with the deepening of the reform of "Streamlining government delegating authorities and improving services ",the concept of building a service-oriented government has been deeply rooted in the hearts of people.Therefore,it is more and more important for tax authorities to provide taxpayers with high-quality,efficient and convenient tax payment services in March 2018,the national land tax collection and administration system reform plan,the following duty land tax agency at the provincial level to merge,how to further integration of tax service resources,improve tax service level,and establish the effective tax service evaluation system will be under the background of deepening the reform of "Streamlining government delegating authorities and improving services " is the important subject faced by the tax authorities.Tax on construction in recent years,Chengdu Revenue "western tax bureau of service model" as the goal,the tax service work is in the top in the western region,and formulated the basic built by 2020 high quality convenient,scientific and strict collection and management service system,non-contact rate above 90%,the taxpayer satisfaction,sense and tax compliance in the western province carry leading,the forefront of the country's long-term goals.However,many deficiencies in tax service work have also been exposed in the reform of "Streamlining government delegating authorities and improving services ",For example,the ability and quality of tax payment service personnel are not high,the publicity of tax law cannot meet the immediate needs of taxpayers,the tax payment credit management system is not perfect,the development of tax intermediary service industry is slow,and the merger of national and local tax agencies brings new challenges to tax service.Based on a thorough investigation and study,the revenue tax service work of Chengdu in the new public management theory,theory of tax compliance,new public service theory as the theoretical basis,fully draw lessons from western developed countries tax service experience,formed by the tax service talent team construction,improve tax service consciousness,the integration of tax service resources as the starting point,in the tax law propaganda,for security,for tax credit management,"contactless" tax measures,tax services society into a key factor,with tax service supervision and appraisal finally embody taxpayer satisfaction analysis framework to the finish,The methods and countermeasures to further improve the level of tax service are proposed for reference.