A Research Of The Differentiation Network Operation And Maintenance System About Shaanxi Telecom

China Telecom had completed its new round of reconstruction in 2008 and issued the 3G licenses in early 2009.Nowadays,the three telecommunication Tycoons-China mobile,China Unicom and China Telecom-all have stepped into a stage of full service operation which making the competition a three-cornered flight.Because of the aggravation of market competition,Telecom industry only has a marginal profit,with the average revenue per minute continually declining.Hence new challenges arise to require operators to enhance their operational capabilities.Network operation and maintenance,one of the main factors supporting a company's internal operation,ensures the network security and quality of telecommunication services work smoothly.Moreover it also severs as a support to marketing,business product and customer service.Traditional service model aims to offer GSP(generalized system of preferences)to customers.However it often results that high customer service cost is spent on the least potential customer while for the high valued customers,the service is always not satisfying.In the process of promoting the integration of business development,Shaanxi Telecom faces several problems,such as the lack of maintenance costs and maintaining staff,low customer satisfaction as well as growing challenges for maintaining service.In order to solve these problems and to adapt to the changing environment both internal and external,it is an urgent to optimize the network operation maintenance system.Firstly,to offer a thorough analysis about the network operating system of Shaanxi Telecom,.Pointed out the problems and challenges.Second,the paper proposes a program of construction of differentiated network operation and maintenance system for Shaanxi Telecom,including overall plan scheme,creative thinking goals and proposes differentiation operation and maintenance system 3 + 1 model,the network structure optimization,the variation of the service standard and customer oriented,product,the network system for three dimension of transport;establish etc.Third,the paper proposes ensuring measures for the program implementation,including the operation and maintenance team construction,operation and maintenance cost control and network resource management,supporting system construction.Finally,the effect was evaluated.The result of Telecom's implementation shows that the construction of differentiation operation system has achieve many benefits including the maintenance of the precise allocation of resources,the maximum use of the limited resources,the improvement of the network's cost-effective operation capacity,the improvement of the speed of market reaction,the improvement of differentiation level about customer service,the realization of customer satisfaction and most importantly the maximization about enterprise's profit.Hope that the paper can provide significant references for the improvement of network operation capability of telecommunication operators.