Research On The Design Of Welcoming Robot Modeling Based On User's Emotional Needs

With the development of social economy and the improvement of people's living standard,the user's demand for the product is not only limited to the use of function,but also pays more attention to the emotional experience brought by the product.The emotional design method emerges as the times require.Emotional design is a design concept that focuses on the emotional and spiritual needs of human beings.In addition,with the influence of the aging of the domestic population,the demographic dividend gradually disappears.Research on artificial intelligence products,including service robots,has become the focus of attention.Customer service robot belong to the category of service robots,the main role is to provide users with welcome,communication and guidance,as well as image promotion and other services,it has been gradually applied to various public service places.At present,the development of customer service robot in the market pays more attention to the technical research,but the modeling design is a relatively weak link;the research on emotional design has been very mature in theory.The research of modeling design principle and method of service robot is also worth reference.However,there are some shortcomings in the research of the emotional design of robot:the specific analysis of the emotional needs of the user is neglected in the content of the design expression.There is a lack of consideration in the design expression of robot role image shaping on the impact of the user emotional experience,so,based on the user emotional requirements of the robot modeling design is of great significance.This paper first analyzes the theory of emotional requirements and emotional design.It provides theoretical guidance for the following three levels of analysis of user emotional needs and robot emotional design.Then,it analyzes the types of service robots and modeling design cases,then obtains the principles of modeling design of customer service robot.This paper analyzes the emotional source of the user of customer service robot from three aspects:human,environment and product,and summarizes the method of emotion acquisition.The semantic difference method is used to obtain two directions of emotional expression in its modeling:the style of the modeling design and the image of the character.And analyzes their concrete performance in three levels of emotional design.Finally,the theory and method mentioned above are applied to two practical cases.In order to prove the rationality of the previous research,the modeling design of the customer service robot in the bank and in the kindergarten is presented.In this paper,it is concluded that exploring the emotional needs of users and designing according to the three-level theory will make the content of emotional design richer,more concrete and more targeted.The customer service robot is a special product.The styling style as well as the role image shaping will have an impact on the user's emotional experience,in which the role image shaping includes the role reference,the body appearance setting and the facial expression shaping.