The Study Of Process Improvement On Etic Soft Exchange Business In TT Company In XA

With the continued rapid growth of the national economy,the rapid progress of information technology,domestic consumption rising standards of communication,national there is a strong need of communication,provides a tremendous driving force for the development of the communications markets.Market expansion and increased competition are often carried out simultaneously.With the new round of restructuring of 2008,three carriers meanwhile was eligible for full service operation,and formed a new telecommunications,a situation of potential of new mobile,China Unicom,they rely on their respective advantages and engaged in a fierce competition in the market.In today's market,personal mobile service already accounts for a big share of public switched telephone network have been unable to fully meet customers ' rapidly growing business requirements,and existing networks,but also from each other.The development direction of next generation softswitch network,not only to achieve the convergence of networks,and achieve business integration.Railcom how to seize the opportunities and meet the challenges of the mobile group,save the original voice user,based on the development of new users,increase market share,enhance its competitiveness,CRC issue that must be addressed.Firstly,a general description of the process and change the current situation of the development of China's communications industry,analyzes the challenges facing China's telecommunications industry.XA CTT soft-switched voice business processes as the object of study,through all aspects of the process of research,analysis and diagnosis of problems in process,and to make corresponding recommendations for optimization.Article of the first part of the study background and research ideas.The second part introduces the definition of processes,theories and methods related to business process optimization.Part III of the present opening speech,XI ' an operational business processes analysis,points out the problems.Chapter XI ' an China tietong soft-switched voice business process optimization goals and ideas,and use of ESIA methodology and theoretical tools to optimize.Subsequently effect analysis before and after optimization.This article by using business process optimization of combining theory with practice,XA CTT softswitch voice business development strategies and methods perfected XA CTT's original soft-switched voice business process system to enhance communication ability of operational capacity operational capacity and low cost as well as improve customer satisfaction is of great significance.