A Research On Configuration Service Purchase Business Process Reengineering In Company A

Along with the development of computer industry and internet economy approaching, many large enterprise and multinational corporation are deepening their customized needs. As value-added service in company A, configuration service can fulfill most of the customized needs for customers. But after company strategy change, current procurement process can not well fulfill the rising volume of configuration service business. Firstly, this thesis introduces business process reengineering theory. It’s fundamental for following rethinking company A configuration service procurement process. Secondly, considering the new strategy in company A and comparing with standard products purchase process, this thesis analyzes configuration service purchase process present management situation, explores existing problems in both purchase business process and organization chart. From the diagnosis, based on overall optimization and ESIA, the thesis proposes a feasible process and builds up the framework of purchase business process reengineering. The proposed new process includes simplifying current production process for relabeling projects, organization reconstruction and IT system transformation. These can help company A to reduce operational cost, shorten material lead time, reduce internal unnecessary communication and improve customer experience. Finally, the thesis analyzes the key index and approves that the business change accomplish the expected effects. The study on company A configuration service purchase business process change is a trial of BPR. There is reference significance for PC companies to integrate internal resource and gain competitive advantage in the downturn.