Design And Implementation Of A Government Complaint Handling System In A District Of Shanghai

In recent years,with the development of the social economy and the democratic process,the enthusiasm of the people in a district of Shanghai is increasing.The government's public affairs are also increasing,and the people are paying more and more attention to the government's functional departments,and the consciousness of participating in government affairs is becoming more and more strong.In order to meet the need of development,the municipal government set up a communication network interactive platform with the masses,the most important is the network of political platform,the chief complaint platform and online business lobby Advisory complaints platform,all levels of government,departments are members of a single network platform,all kinds of timely processing of the reaction of people.In addition,each unit also has its own complaint and receiving department,which is responsible for receiving letters,complaints and complaints directly to the unit.The situation of all units in dealing with the masses will be included in the year-end assessment of the unit.If the larger problems are not handled in a timely manner,the accountability mechanism will also be initiated and the responsibilities of the units should be investigated.This paper mainly designs and implements the complaint handling system.This paper system B/S architecture design,the use of SQL Server 2008 database for data management.In this paper,first,we go to analysis need,including the functional analysis of complaint handling system,the non functional demand analysis of complaint handling system,and Feasibility and tool feasibility analysis.On this basis,the overall design and detailed design of the system are analyzed,including the design of the system database.Finally,the complaint handling system was realized and the system was tested.The design and implementation of the complaint handling system,this article USES computer software system and network technology,will adopt a better method to realize the complaint handling.Many branches of the software operating system can realize the application and management requirements of the current complaints,and the system is indentify with the dynamic and without delay of complaints.The system provides a high efficient,reliable and advanced way for complaint management,and offers a strong technical warrantor for the development of complaints.