Design And Implementation Of BBS Customer Service Management System

With the great rejuvenation of China's economy,the Forum(BBS)has become a very important network in our daily lives,such as the Internet to publish speech,access to information,exchange and interaction platform and distribution center.In order to better manage the content of the forum and do a good job of matchmaking information exchange,many forum sites are beginning to further the content of the forum and the division.Existing domestic forums are based on various major themes,the theme of the coexistence of large forum content structure,the daily active users can reach tens of thousands of people.All kinds of forums should not only be able to support such a large number of active users,but also to do a good job of content management and the forum's own profit.In order to take into account these issues,it is necessary in the forum,the construction of a forum customer service management system.The main tasks of this system include the customer service management,customer relationship management and call center management.Customer relationship system forum should not only take into account the customer service and timely response to the forum forum users,have to take into account the customer service forum for advertisers,customer relationship management,to maintain the normal cash flow forum.In this paper,the background of the forum customer service requirements,the design and implementation of a forum customer service management system.The system through the various forums on the existence of customer service management point of pain,the need for dismantling layers.The system can be used for daily customer service needs in the forum.In the process of building the system,the main use of SpringMVC,call center,XML and other technologies.Forum customer service management system design,fundamentally solve the problem of the forum in the customer service management.Let the forum's customer service management to achieve standardization,refinement and precision.Through a single system to achieve a comprehensive customer service management.For the operation and management of the forum has played a very good effect.At the same time,it also has a good data base for the management and operation of the forum.Forum customer service management system,to achieve a very good practical significance.