Design And Implementation Of The Claims Review And Quality Inspection Management System Of Hunan PICC

Insurance claims review and quality management work of the subject of the Hunan province life-insurance company,proposed one kind of insurance service quality evaluation system,using fuzzy clustering algorithm to analyze and evaluate the service quality index.On the basis of using JAVA technology to achieve Hunan province life-insurance company claims review and quality management system.This paper's main research contents are as follows:1)Deeply research and the research of theoretical knowledge and the related key technology,deployment system demand investigation,investigation and analysis of comprehensive,concrete expansion of life-insurance company in Hunan province insurance claims visit and quality inspection management work of the entire business process,according to detailed analysis of the function requirements of insurance claims return visit and quality inspection in the process of management and non functional requirements.2)Proposed one kind of insurance company service quality evaluation system based learning in a comprehensive study of the existing achievements in scientific research and theory of core technologies,according to the research results of the system requirements,the detailed design of the insurance service quality evaluation index and the evaluation method.Hierarchy model of evaluation of the quality of service can be divided into three levels,respectively is the overall target level,criterion level and a level two le'vel standard layer.The overall goal level represents the overall service quality evaluation in Hunan province life-insurance company the expected results,a class hierarchy of criteria in the "Y1,Y2,Y3,Y4,Y5" which said "corporate image,quality reliable,responsive service,experience comfortable,customer transfer" service refers to the concrete project target.The two level hierarchy of criteria in the Xn respectively represent each item elements in a class hierarchy of criteria contained in the sub project evaluation.Then according to the specific business management of the insurance company insurance claims service quality,establishing the insurance service quality evaluation set.The evaluation set is constructed based on the previous research on the concrete of the insurance company customer demand research results,evaluation content set for each evaluation index is set up,similar to the service satisfaction.Next,the construction of the insurance service quality evaluation of the insurance company to process matrix.Calculation of the matrix corresponding to the service quality evaluation index,specific evaluation process of the insurance service quality also need to build the corresponding computation of matrix.Finally,the calculation process of the insurance service quality evaluation,the calculation process of the first of two level indexes were calculated to evaluate,on the basis of the first grade indexes were calculated to evaluate the start,finally obtains the quality evaluation of the expected value.Then according to the insurance company insurance claims and other business of the huge volume of data,complex characteristics,puts forward the fuzzy clustering algorithm is used to analyze and evaluate the service quality index.Through the analysis to find out the need of evaluation index elements clustering analysis,so as to construct an evaluation matrix.Fuzzy set based on constructing evaluation index matrix,evaluation index matrix data standardization processing,each index of life-insurance company insurance company of Hunan province of quality of service of different data needs to be the following transformation operation.According to the service quality evaluation of insurance business work requirements,determine the clustering results.3)Design of the overall framework of insurance claims visit and inspection management system design and each function module.Based on the design of the system,using Java development language,MVC and SSH technical architecture,using B/S structure to encode the realization of the system.The system realizes the insurance claims return business and service quality inspection work function,including the outer dial operation,task assignment,technology management,quality examination question bank management,quality inspection task management integrated management function.The final test of the system shows that the system,the operation state of the subject to achieve the good of each module and the function and performance and achieve the desired design goals.System to meet the business needs,can improve the overall efficiency of Hunan province life-insurance company claims visit and inspection work.