A Study On The Relationship Among Emotional Labor, Job Satisfaction And Employee Well-being In Nurses

Well-being is not only an individual's eternal pursuit,but also has been highly valued by the government and the country in recent years.For employee well-being,human resources management department has also been highly concerned.Employee well-being has a profound impact on both individual work performance and organizational productivity,and even contributes to the construction of a harmonious society.Therefore,it is of vital significance to study the employee well-being of an organization from the perspective of individuals,organizations and society.How to improve nurses' employee well-being is a question that should be considered by the human resources department of every hospital.For nurses,emotional labor is their professional characteristics,and it is particularly important to find out how to improve their employee well-being through this professional characteristic.Taking Z hospital as an example,this study conducted a questionnaire survey on 342 nurses and analyzed the relationship between emotional labor,job satisfaction and employee well-being.After analyzing the data with SPSS24.0,AMOS24.0 and other related software,the following conclusions were drawn: First,the effect of emotional labor on employee well-being: Surface acting was negatively correlated with employee well-being;Deep acting was positively correlated with employee well-being.Second,the mediating role of job satisfaction: job satisfaction completely mediated the effect of surface acting on employee well-being,while part mediated the effect of deep acting on employee well-being.Thirdly,the moderating role of social support: the support of leaders and colleagues positively moderated the negative effects of surface acting on job satisfaction;Family support negatively moderated the negative effects of surface acting on job satisfaction.The research conclusion of this paper enriched the Job Demands-Resources Model with empirical evidence,and enriched the research on the process of emotional labor affecting employee well-being.I think there are the following management enlightenment: Cultivate the nurse's emotional management ability,so that the nurse can transform the surface acting into a deep acting during emotional labor;strengthen the support of leaders and colleagues;dialectically treat the family support of employees,and rationally use the role of family support.