Optimizing Process Of One-stop Service Of Hospital And The Realization Of Key Technologies

In recent years,with the gradual promotion of hospital information,patients' self-service awareness in non-medical behaviors becomes stronger and stronger.As a result,traditional outpatient service procedures can no longer meet patients' self-service demand.Therefore,to provide and improve patients' self-service has become an important subject that most large hospitals are facing.One of the key points to realize patients' outpatient self-service is to optimize outpatient procedures and achieve one-stop service.Aiming at this requirement,this thesis discussed the process reconstruction of one-stop service and studied some key technologies in the process.It is discovered from the analysis and researches of problems and bottlenecks in traditional outpatient service in current hospitals that in addition to the large increase in outpatient quantity,patients' long invalid staying time in the clinic is a primary cause to the problems.The processes of registration,examination,inspection,treatment,medicine expenses settlement and picking up medicine will all increase the invalid time of patients in the clinic.One possible solution may be offering self-service of related procedures to patients,such as self-service registration,self-service inquiry and self-service payment,etc.To realize the above self-service procedures,there are two key points: on the one hand,there should be a user-friendly self-service machine with clear interface,for the sake of patients' easy operation,which can provide comprehensive and clear information to patients;on the other hand,the existing financial mode based on manual fee collection in hospitals should be improved to meet patients' new demand of self-service payment and self-service recharge.Based on aforementioned demands,a set of information system suitable for the one-stop service was designed.Taking the development of the one-stop service in a Grade-three hospital in this city as the research and implementation object,this thesis was intended to design an outpatient self-service solution suitable for hospitals and patients.Key problems solved include:Reconstruction of the outpatient procedures: based on characteristics of patients' self-service participation in the outpatient process,traditional outpatient processes were transformed boldly.Firstly,the linear outpatient service process was changed into parallel outpatient service process.Secondly,the proportion of proactive payment to passive payment was enlarged,based on which a new payment mode was designed: For patients,pre-payment mode and payment after treatment mode were set;in terms of hospitals,the modes of hospital account and personal account were set.The introduction of these modes determined design of the self-service procedure.The problems of the expression and unification of data: the change from linear outpatient service process to parallel outpatient service process will give rise to some contradictions in the original data systems of hospitals,such as the unification of number source and the calculation of remaining fees.Hence,new transformation and design of the database structure were conducted in this thesis from top to bottom on the basis of the original database structure,so as to solve the problem of the unification of number source.Moreover,the self-service accounts and self-service machines are managed one to one,so that the data source can be traced from the consumption lists.The integration of hardware and software: there is some original hardware and software in hospitals to assist patients with self-service,on grounds of which,the launch of the one-stop service system should integrate the hardware and software as much as possible.Besides,corresponding development and improvements of the process should be carried out.Meanwhile,referring to patients' use experience and feedback,the GUI was designed.Convenient operation and clear prompts can facilitate users to operate the machine with ease.In repeating tests,the system was completed and optimized,thus a set of graphic user interface which is suitable for the one-stop service system was designed.The one-stop service system developed on the basis of the ideas of this thesis has been put into practice.According to statistics,about 5% of the patients use the self-service machine to register and make a payment every day,which not only greatly reduces the pressure of registration counters,but also raises patients' satisfaction degree.In the future,according to the practical application situations of the system,the procedures of self-service will be further optimized and the external interface and internal core of the system will be improved so as to better meet patients' requirements and raise hospitals' service level.