Research On Communication Improvement Between Medical Staff And Patients In Hospital A

Under the social background of social economic development,increasingly fierce competition in medical market,and people's increasing awareness of health,the problem of doctor-patient communication and adverse consequences are increasingly prominent.How to effectively communicate with patients,understand the needs of patients,win the support of patients on the basis of respecting patients' right to know and right to choose,promote the effective implementation of medical work,and avoid any disputes between doctors and patients,It is the starting point of this study that patients can be safely treated and doctors can be relieved to work.In this paper,I have studied the articles and works related to doctor-patient research at home and abroad,searched related academic journals and national policies and regulations on the Internet,and,according to the existing theories,facts and needs,visited medical personnel,patients and hospital management experts to obtain first-hand information,By means of literature research,expert interview and questionnaire,problems in the communication between doctors and patients are found,Through the trust theory,principal-agent theory,interpersonal relationship theory and the construction of communication process model,three reasons of negative effect on the doctor-patient communication were analyzed and summarized,and then the improvement measures were proposed.The main factors influencing the current conflict between patients and medical staff are the service attitude,medical technology level,different feelings of communication between doctors and patients,and the medical ethics of medical staff,Under the current medical environment,the communication and improvement between doctors and patients must start from the medical party,patient party and social subjects,and help each other to build a harmonious medical environment together.From the medical side,we should strengthen internal management and improve the level of diagnosis and treatment.From the perspective of patient,we should improve our medical knowledge and safeguard rights correctly.From the perspective of society,we should work together and guide properly so as to reduce the occurrence of doctor-patient disputes and put the doctor-patient relationship on the track of sound development.