Design And Implementation Of 4S Store Ehicle Maintenance Management System

With the gradual development of social economy,the total sales of automobiles is in a state of sharp increase.But hidden behind the huge sales market with a lot of disadvantages,hampered the development of the whole car industry,one of the development of the auto aftermarket is a particularly important one link,is also the market is easy to overlook a link,for example: many car owners because of the lack of corresponding vehicle maintenance knowledge,the 4 s shop not timely warning,cause the car did not maintain into the factory for a long time,so as to make the car loss is serious,the car stock market has not been fully developed.In order to avoid these problems,4S stores should lead the mainstream and drive automobile after-sales work into efficient operation.Under this background,a set of 4S store maintenance management system is developed.On the one hand,it can integrate the work of 4S stores and improve the internal working efficiency of stores.On the other hand,improve the probability of customer return 4S stores,so that 4S stores take the initiative to develop the car stock market.4S store maintenance management system mainly realizes unified management of 4S store through three parts: the first part is data management,which transfers 4S store customer data,work order data and policy data from offline management to online management for unified integration;The second part is after events through the split reasons to after-sale events into customer's birthday,insurance expired events,maintenance expires,the warranty expires,events,yearly check expiration,three days return events a few kinds big,the production of all kinds of events and reminders are displayed directly by the system,realizes the after-sales event automation management;The third part is the data statistics,this part is mainly to the 4 s shop focuses on data analysis,mainly divided into customer churn analysis,vehicle maintenance,vehicle insurance analysis,the system will automatically from the different dimensions of statistical data from different sources,so that the data can be clear at a glance appear in front of the user,so that the user can save a lot of manpower and time to do statistical work,on the other hand also can obtain more accurate statistics.The 4S store maintenance management system mainly USES MyEclipse as the development tool and MySQL as the database management tool.On the basis of writing the system based on Java language,the overall structure of the system adopts Browser/Server three-layer architecture.At present,some 4S stores are using the repair and maintenance management system of 4S stores.At the same time,a series of survey data show that the overall working efficiency of the shop using the back door has been greatly improved,and the number of customers returning to the factory of 4S stores has increased significantly in the past few months.All these indicate that the 4S shop maintenance management system has achieved the expected purpose.