Research On Design Of Intelligent Customization Platform For LED Product Based On User Mental Model

With the improvement of people's living standards,mass consumers have higher and higher requirements for lighting products,which require lighting products to not only meet basic lighting needs,but also meet personalized needs of users such as aesthetics and entertainment.The traditional LED lighting product customization mode takes a lot of time and economic cost.For the customization of lighting products and lighting solutions,it does not fully integrate the consumer's spatial scene and usage requirements.There is also a large interaction logic and user's usage habits.Differences lead to lack of motivation for individual users and poor experience.Although some LED lamp brands and decoration design platforms on the market have begun to pay attention to the customization of lighting products,they are still in the early stages,with problems such as high operating thresholds and insufficient product resources,which cannot meet the actual needs of users.This topic takes small business' LED product customization needs as an example,starting from the user's mental model to design and innovate the architecture and process of the LED product customization platform,build an intelligent LED product customization process,and promote the upgrade of its products and services.First,through stakeholder interviews and on-site interviews and observations with small merchants,we learned about the current small business' lighting product customization behavior habits and demand motivations,and summarized the shortcomings of small business' customized lighting solutions.And using the affinity graph method to analyze the user's mental information,the user's mental model when customizing LED products is divided into the design of lighting solutions,the purchase of lighting products,and the installation of lighting products in these three types of mental spaces.Then compare its mental model with the functional content of similar products already on the market,and discover new design opportunities,from the optimization of the lighting solution customization process,the linkage of product customization and purchase,to provide users with lighting design suggestions and self-service testing support and other aspects serve as an innovation point for intelligent customization platforms,and combine the user's mental model to build product architecture and interaction processes.Finally,a usability test was performed on the high-fidelity prototype of the intelligent LED product customization platform.The vast majority of the subjects expressed positive and affirmation of the design scheme.The test results showed the effectiveness of the design method based on the user's mental model.This topic optimizes the customization process of LED products,improves the efficiency and satisfaction of small shops in the customization of lighting solutions,and also provides a reference case for the Internet customization service of traditional products,which complements relevant research.