Research On Design Of Storage Space Product Service System For Automobile Passenger Transport

This paper applies service design thinking and service system constructing methods to innovate the existing service mode of bus terminal.Through the establishment of an intelligent transportation system for luggage consignment and mailing small pieces of luggage,and space-sharing logistics system for passenger luggage compartment,this dissertation provides distributed supply channels for the station convenience stores or restaurants in use of passenger transport network,builds a new on and offline application platform for passenger transport service,establishes a storage space sharing service system for passenger transport,and develops intelligent goods transportation product between the station’s consignment center,the mail office and the luggage compartment.First,this project uses literature,group culture,user research and other research methods to conduct on-the-spot investigations on the bus passenger station service system.After sorting and integrating survey data,it summarizes the service content,problem points and needs of the bus terminal to explore innovative design opportunity points of passenger transport services.Second,this paper evaluates and screens design opportunity points derived from the previous stage to obtain the design orientation of passenger transport innovation service system;then analyzes storage space sharing service system for passenger transport through theoretical methods of service system including the contact layer,system layer,strategic layer and philosophical layer;and builds storage space sharing service system for passenger transport after refining the users,scenarios,processes,objects,and experience content by using the five elements of the service system(USPOE).Finally,using the open source hardware Arduino platform to realize the intelligent self-loading trolley product as the logistics transport module in the service system link,to coordinate the service relationships among various stakeholders in the service link and optimize user experience process and service touch-points.This study not only provides high-quality,instant,and inexpensive logistics and transportation services for external senders and consignors,but also makes advantage of passenger stations leading to different locations to provide fresh seasonal special products from different locations,which can build new service models and brand features to change the model of fast food or local specialties and enrich hometown characteristic seasonal products for passengers.Network to provide fresh seasonal special products from different locations to build new service models and brand features to change the model of fast food or local specialties that are positioned as passengers riding on buses to enrich passenger transport Local migrant workers at the site provide hometown characteristic seasonal products;at the same time,This study effectively combines,coordinates and makes full use of the existing idle resources of auto passenger transport,injects new service content and position into passenger stations,and innovates new revenue channels and service models.