Machine Tool Spindle Repair Service Quality Management Improvement Study In F Factory

According to China's Thirteenth Five-Year Plan(2016-2020),it is an important goal for China to upgrade its core competitiveness through restructuring and upgrading.So as to optimize the industrial structure,develop advanced manufacturing,upgrade the quality of industrial consumer goods,and promote supply-side structural reforms,China's manufacturing industry has become stronger.The machine tool is the Manufacturing "mother machine".The upgrade of the machine tool is the key factor to improve the product quality and an important measure to promote the supply-side structural reform.During the 10-year period from 2008 to 2017,a total of 487.6 billion yuan worth of foreign high-end metalworking machines were imported nationwide.The core part of the machine is the spindle,the spindle accounts for about 10% of the machine's monetary value.That is,the market ownership of high-end machine tool spindles is about 48.7 billion yuan.High-level spindle maintenance highly specialized,high threshold,you need to be equipped with professional staff and equipment.Usually high-end machine users will not choose to repair their own,but subcontracted to external professional suppliers to complete.As a result,a number of suppliers of high-end machine tool spindle repair services have emerged in the market.Some suppliers serve the spindle of a single high-end machine tool brand and some suppliers provide spindle repair services for a variety of brand-name machine tools.The quality of service is uneven due to the varying strengths of spindle repair service providers.According to the statistics of China Machine Tool Industry Association in 2017,the quality of spindle maintenance service in China is poor,and the proportion of customer complaints is very high.The proportion of spindle complaints of high-end machine tools is about 25%.Most of the measures are post-fire fighting,There is no standardized quality management system.F factory is a professional machine tool spindle repair service provider.Due to the rapid growth of business,quality management faces severe challenges.The author is based on the quality management practice of the spindle repair service in F factory.First of all,from the tactical point of view,For Critical quality issues,the author led the project team to use the Six Sigma project management methods,targeted,and find effective solutions to key issues.Secondly,from a strategic point of view,the author took advantage of his own professional skills to create the Quality Management System follow the requirements of the ISO 9001:2015 quality management system standard.He organized the F factory to improve the process,establish standardized documents and systematically establish spindle maintenance services from different perspectives of the seven principles of quality management.Finally,based on the theory of zero-defects,the author led the organization use the zero-defect theory to continuously optimize the business process,improve the quality management system,and create an organizational-specific quality-improving cultural atmosphere.Through the team's joint efforts,the results of the Six Sigma improvement project are expected to achieve the desired goals.The maintenance service repair rate and non-quality cost are on a downward trend,which improves the organization's quality management performance and improves customer satisfaction.And establish a spindle maintenance service quality management system,and in the process of full participation in quality management improvement practice,the organization formed a quality culture unique to the F factory spindle repair service.