Research On Influencing Factors Of Readers'willingness To Use Seat Reservation System In Library

[Purpose] This paper constructs a model of reader's use behavior in Library seat reservation system,studies the influencing factors of reader's willingness to use seat reservation system,and puts forward pertinent suggestions to help system developers optimize and improve the system,enhance reader's willingness to use,provide support for library management service decision-making,and promote the use of seat reservation system in University libraries.[Methods] Based on UTAUT model and adding personal innovation factors and service quality factors,this paper constructs a reader use behavior model of Library seat reservation system,and puts forward seven research hypotheses.Taking the readers of A school library as the research object,291 valid samples were obtained through questionnaire survey.Through statistical methods,descriptive analysis and questionnaire reliability and validity analysis were carried out with SPSS software,and confirmatory factor analysis was carried out with AMOS software.[Results] The results of this study are as follows:(1)Statistical analysis of the results of variables showed that the scores of performance expectation and effort expectation were 4.23 and 4.22,and Individual innovation score was the lowest at 3.38.The scores of behavior Intention and use behavior were 4.27 and 4.32,which were at a high level.The skewness of measurement items is less than 2,the kurtosis is less than 5,so the sample data obeys normal distribution.(2)The overall reliability of the questionnaire is 0.912,and the reliability of all variables is above 0.7.The overall reliability of the questionnaire is good.The KMO value of the sample is 0.88,and the spherical test result is less than 0.05,which is suitable for factor analysis.Six factors with characteristic roots greater than 1 were extracted from the results of principal component analysis,and the cumulative interpretation of principal component was 69.8%.The load values of each item of the component matrix obtained by orthogonal rotation using the maximum variance method were all greater than 0.5,and there were no two load values higher than 0.5 in the same item.The structural validity of each item of the questionnaire could meet the expected requirements.(3)The influence of social influence and personal innovation on behavior Intention is not significant.Performance expectation,effort expectation and service quality have significant positive effects on behavior Intention,while behavior Intention and facilitating conditions have significant positive effects on readers' use behavior.The total effects of performance expectation,effort expectation,service quality and facilitating conditions on use behavior were 0.290,0.297,0.193 and 0.170.[Conclusions] This paper constructs a model of reader's use behavior in Library seat reservation system,probes into the influencing factors of reader's use of seat reservation system,and puts forward pertinent suggestions from the angle of system optimization and library management service improvement:(1)improving the system facilities to promote reader satisfaction;(2)improving the management rules and promote the quality of library service;(3)cultivating good booking habits for readers.