Study On Power Meter Management In Tong Chuan Electric Power Supply Company

With the rapid development of market economy,the electric power enterprise resolved the administrative functions into a national enterprise,take part in the market competition,carried out the reformation of management.Power grid companies adhering to the of business philosophy "market-oriented,customer-focused",to create new service system to customer satisfaction as the center.Electricity metering as a central part of the business and a bridge between our customers and the enterprise,has an important influence on user satisfaction.The veracity,promptness and fairness of the electric energy measurement are watt-hour meter management is inseparable.This paper is based on Tong Chuan City Electric Power Supply Company,from the perspective of watt-hour meter management,reference the experience of work.At the same time using library and network resources widely collected data,with the methods of project research and system analysis methods to adopt the Suggestions of the parties.It has carried on the summary of relevant theories from watt-hour meter quality management,service management and customer satisfaction and so on,combining with the status quo of Tong Chuan City Electric Power Supply Company,using the method of entropy weight and fuzzy comprehensive evaluation of the comprehensive evaluation method.Contribute the model that the influence of watt-hour meter management to electric power customer satisfaction evaluation,analysis four indexes from the influence of watt-hour meter procurement management,quality management and after-sales service management and organization control,to calculate.Results proved that the watt-hour meter is used to measure the instrumentation of the user of electricity and directly affect the enterprise benefit more is closely related to the interests of users.Watt-hour meter management involving watt-hour meter production enterprise of each production link,also involves the pre-sale and after-sales service of the power supply company.It plays an important impact on customer satisfaction.At the same time we put forward the improvement measures about the present situation of watt-hour meter management of Tong Chuan City Electric Power Supply Company,in order to improve the electric power enterprise customer satisfaction,and promote the competitiveness of the power supply company.In breaking the power monopoly and the comprehensive application of today,improve the competitiveness of power supply companies in the industry.