Power Supply Enterprise Industry Expansion Report Process Optimization Research

With the continuous development of our social economy and deepening of the electricity management system,profound changes have taken place in supply and demand relationship of electric power market.Embodied in effectively ease of power shortages,customers pay more attention to the service quality of power supply enterprises.Expanding new business and industry as one of the core businesses of the power supply enterprises,which is important for the service quality improvement,increasing customer satisfaction and expanding the electric power market.This paper firstly introduces the research background and development situation at home and abroad,illustrates the main research contents and research methods of this article;Then introduces the expanding new business and management of power supply enterprise industry,mainly presents the objectives,scope,and the main methods of industry expansion management and gives the definition,organization and flow chart of industry expanding;And then focus on business process re-engineering theory and its research status,the department is the main contents of the article,respectively from the inclusion,classification and process of business process and the basic connotation,basic principles,specific implementation process and the present application situation of process re-engineering.And laid the theoretical basis for the process optimization research of Qingdao power supply company industry expansion reporting process.Then the industry of Qingdao power supply company was introduced and points out the problems existing in the process,at the same time using QFD matrix and time-motion study table,analyzes the causes of the problem;Through previous analysis of problems,puts forward the overall thinking of the business process re-engineering,customer demand and transformation goal,designs the process re-engineering scheme,analyzes the difficulties of implementing scheme,puts forward the implementation plan and strategy;Then the comprehensive evaluation of the optimized business processes is made.and respectively compared to the working efficiency,customer demand response speed,customer service quality,handle time before desk and return rate of order of the power supply enterprise before and after process optimization,The implementation effect of the new process after optimization verified the correctness of theoretical analysis and the effectiveness of industry expansion process optimization scheme.