Factors Influencing Intention And Behavioral Response Of Employee Error Reporting

It is difficult for individuals to avoid errors through the limited knowledge and ability. Error exists in every organization. Errors have both the negative effects(such as the economical cost, the destruction of personal image and the human relations, and the increase of the workload, etc.) and the positive effects(such as the facilitating the learning). Organizations need deal with errors timely and effectively to reduce the negative effects of errors, increase positive effects. It requires organizations finding errors timely. Error Reporting is often the only means by which organizations become aware of errors and of the circumstances leading to them. Error reporting constituted three sequential phases: error detection, situation assessment, and behavioral response.This paper focuses on the process of whether to report errors after detection the error. Including two main problems: ?The factors influencing employees' error reporting intention; ?The factors influencing employees' error reporting behavioral response. First, the factors influencing error reporting are concluded. Secondly, we developed a research model by integrating the Theory of Reasoned Action(TRA), Discretionary Behavior, and Task Design theory to construct a concept model including the individual factors(perceived costs and perceived benefits), contextual factors(error communication climate and task interdependence), and error characteristics of work(error type and error tolerance) to investigate the factors influencing employees' error reporting intention, and developed a research model by integrating the Discretionary Behavior and Task Design theory to investigat the factors influencing employees' error reporting behavioral response. Finally, we confirm our hypothesis through a survey of 404 and a survey of 833 employees. The main conclusions are as follows:1. The model by integrating TRA, Discretionary Behavior, and Task Design theory can explain the factors influencing error reporting intention well, the individual factors, contextual factors, and error characteristics of work have an impact on error reporting intention.(1) Both attitude and subjective norm with regard to employee error reporting have a positive impact on employees' intention to report error, and subjective norm has a positive impact on attitude.(2) Secondly, perceived costs of error reporting behaviors have a negative impact on the attitude, and perceived benefits have a positive impact on the attitude, error communications climate and task interdependence both have a positive impact on subjective norm.(3) Knowledge-based errors reduce the negative impacts of perceived costs to attitude, the higher proportion of knowledge-based mistakes in work, the negative influence of perceived costs on attitude will be weaker; and error tolerance strengthens the positive impacts of task interdependence to subjective norm, the higher error tolerance of the post, the positive influence of task interdependence on subjective norm will be stronger.2. The model by integrating Discretionary Behavior and Task Design theory can explain the factors influencing error reporting behavioral response well, the individual factors, contextual factors, and error characteristics of work have an impact on error reporting behavioral response.(1) Perceived costs, task interdependence, and error tolerance have an impact on the not reporting as it is.(2) Perceived benefits, error communications climate, and error tolerance have an impact on unreporting error.Based on the discussion about the results of empirically testing, this paper proposed the theory and practical significance, and summarizes research papers limitations and future prospects.