Process Optimization And Reengineering Of YD Company Enterprise Operation Management

For a long time, the focus of enterprise customer communication operators to open up business enterprise, is the priority among priorities of the operators in recent years to focus on business. The strategic position of government and enterprise customers to such a high relative to other telecommunications operators, business or customer types, mainly with its "high, two" characteristics, high ARPU value is a high income index, contribution to the communication operators, social influence is two. According to the "two-eight" rule, so long as to seize the government and enterprise customers, good government and enterprise business, can grasp the market, affect the overall situation, especially the communications industry is very significant in the scale effect, the stability and development of the government and enterprise customers is very important for the deployment of strategic communications operators.YD company's headquartered is in Beijing, Chinese as one of the three major telecom operators, YD operates the world's largest communications network, has the world's largest group of users, the world every dial out three phones, one is from YD to provide communication services. Access to the Internet in the global information age today, in response to the national "broadband Chinese" strategy, YD is committed to become a world-class enterprise digital service specialist.This paper takes business operation process enterprise YD company as the research object, through the YD enterprise business operation and maintenance process diagnosis and analysis, find out the existing problem in the process, and find the root cause, puts forward the corresponding improvement suggestions, in order to shorten the maintenance process of corporate governance is long:in the first chapter, first of all describes the research background and research ideas; the second chapter elaborates the definition, process reengineering and process optimization and related tools and academic theory; the third chapter, through the analysis of the current development situation and development of YD company and the industry of the YD company, one of the means to seek the competitive advantage is to build a new cost advantage, the government and enterprises the business process is one dimensional good breakthrough point. The fourth chapter, the positioning problems in the process of enterprise business operation dimension, with the key success factors and key problems of Pareto localization. The fifth chapter, according to the enterprise business process before detailed diagnosis, and optimized according to the diagnosis results. The sixth chapter, according to the diagnosis of enterprise business sale process detailed, and optimized according to the diagnosis results. The seventh chapter, according to the enterprise business process customer service diagnosis detailed, and optimized according to the diagnosis results. The eighth chapter, summarizes the optimization and process reengineering.In this paper, through the enterprise business operation process to shorten the length of the YD company, using process reengineering and process optimization theory is applied to YD company in the important problems to be solved timely, to enhance the communications enterprise business competitiveness, and thus the YD company's competitive strategy is a strong support. This paper is of practical significance in addition to YD company's business development, is also a valuable reference for other communication operators ltd..