Research On The Management Of After Sales Spare Parts Of The Foton Daimler Automotive Company

Since the beginning of the 21st century, China's auto industry entered the period of rapid development, all parts of the country are the automotive industry, as the driving force of economic development, the automobile factory mushroomed everywhere. It also intensifies the competition between automobile manufacturers. From the German Karl Benz invented the first car to now, car has gone through a hundred years of development, step by step toward maturity, throughout the major automobile brand, its products in quality and performance gap has been more and more obvious, consumers in the choice when buying a car has more eyes on the outside of the car itself elsewhere, which a key consideration factors is the product after-sales service levels. Automotive products after-sales service level directly affects the consumer's loyalty to the automobile brand and the sustainable development of automobile production enterprises. In the after-sales service of a series of links, after-sales service and spare parts supply is the key factors affecting timely service and user satisfaction, so automobile production enterprises are more and more attention to after-sales service and spare parts supply.How to control the spare parts inventory and establish the efficient and efficient spare parts logistics system is the key and difficult point of the automobile after sales spare parts management. In the modern enterprise management, there is an important content is the inventory management. Reasonable inventory level (varieties with just the right amount) with the least number of inventory, minimum inventory cost, the shortest delivery cycle to meet user demand, while reducing waste of enterprise, enhance the level of corporate profits. At present domestic car retains the quantity has more than one hundred million vehicles, these vehicles more varieties, multi brand, model, activity area wide, also with the acceleration of the pace of people's lives, consumer demand for automotive products of after-sales service is also more and more high. This makes the conventional inventory management mode and method is difficult to meet the needs of the automotive after-sales service spare parts in the variety, quantity, time and space, the impact of the automobile aftermarket spare parts inventory management level is improved. Logistics activity is the after-salesservice and spare parts from the car manufacturer sent to an important link in the hands of the user, the level of logistics efficiency directly affect timely after-sale spare parts in place, but also indirectly affect the management of spare parts inventory. Efficient logistics activities can not only improve the timeliness of aftermarket parts, but also promote the use of spare parts inventory to meet the needs of the market for spare parts. This point of view, automobile production enterprises to improve the market competitiveness, should think of ways as soon as possible to find a suitable for the enterprise after-sales service spare parts inventory and logistics management approach, using the least amount of inventory, the shortest time to meet consumer demand.Fukuda Daimler motor company is a leading enterprise in the domestic heavy truck production, in the country has a high market share and a huge amount of retention. In the face of the huge market and product sales service network, it is necessary to have an effective after-sales service guarantee system to ensure the normal operation of the products on the market. The key factor that affects the timeliness of after-sales service and customer satisfaction is the supply of spare parts. Spare parts supply affected by many uncertain factors (such as procurement, warehousing, logistics, etc.), and the need to achieve the balance in the inventory control and ensure the demand for the two aspects of the contradiction, which makes the sale of spare parts in reasonable inventory, supply to meet the rate and timeliness to attain the higher level is very difficult. Therefore, to improve the efficiency of after-sales service and consumer satisfaction, it is necessary to speed up the development of a highly efficient and fast development path for the management of after-sales spare parts.In this paper, the status quo of Futian Daimler aftermarket spare parts inventory management and logistics management of in-depth analysis, found the problems and shortcomings, to put forward the improvement measures, the Futian Daimler company after-sales service and spare parts management level is improved, at the same time, the related research results of other automobile production enterprise after-sales service spare parts management also has certain reference and reference value.