Design And Development Of Telesales Telephone Marketing System For Huaxia Bank Customer Service Center

The telephone marketing system is actually the extension and expansion of the customer service center, its main application will be attached to call the bank customer service center of existing technologies and systems, lower development costs to the largest extent. This article according to the huaxia bank customer service center of the headquarters of the telephone marketing system of the practical need of, design and implementation of the electricity selling system is introduced in this paper.This paper first introduces an overview of the telephone marketing and banking, expounds the basis and significance of the selected topic; On banking industry at home and abroad to make a general overview of telephone marketing situation; After the building and structure design of electric marketing system overview to make; Finally, in order to code development and testing standard, arrange the project planning and progress, such as organization's software development and testing work, detailed describes the functional requirements of the system and implementation, etc.; And introduces the implementation of business module, such as the position of the call processing, interface design, etc.Finally, the paper briefly summarized, and puts forward some proposals of further improvement of system.