The Design And Implementation Of Outbuond Module Of The Hosted Call Center

With the continuous development of computer science and technology and people expanding business,the enterprises want to get the most customers in the shortest time at the lowest cost.And the Call Center (also known as the Customer Service Center) comes out.For promoting competitivenesS,the call center uses computer technology to provide intelligent allocation of tasks, automated answering, voice navigation and other services such as human service.Middle and small-sized enterprises want to get a better competitiveness and corporate image,so they want call center.But it is difficult for them to develop a call center themselves.And it costs much. So domestic software development companies have worked hard to develop call centers for them.As the call center is the core of the original is still the outbound function module is the most important because outbound call center. To be more precise positioning of customers, improve the efficiency of artificial agents, to provide better customer service, on the basis of the existing call center system has been designed on the outside of hosted call center call modules, as opposed to the traditional outbound module, which introduces more advanced data nowadays batch and database technology to achieve a high degree of integrity available outside the call center call high-efficiency modules.Outbounding is the the core function of call center,and it is the most important.For finding customers accuratly, providing efficiency and giving customers better service,the paper has designed an outbound module based on the existing call center system.It introduces more advanced technology such as batch and nosqk database.And it is a complete call center call module. This paper introduces and analyzes the background of the initial research and defining the overall content and the overall objective of the study.Then it analyzes the existing platform architecture.To improving the overall efficiency of the system, it introduces springbatch and redis.And it make sure of the function requirement to ensure the detailed features for detailed design.And when the design is implemented,we test the module completely.At the end,we sum up the entire work,and look to the future work.