Research On The Logistics Service Quality Assurance Of PAY Hospital

With the continuous development of market-oriented economy in China,the closed development of traditional institutions has been gradually broken.The traditional profession of the hospital has also begun to face the market and continuously optimize the service quality,so as to improve the reputation of the market and the satisfaction of the patients.The logistics service is one of the important contents of hospital services,including the medical staff and patients in the hospital.Under this background,this article takes the PY hospital logistics service quality guarantee question as the core,systematically discussed the PY hospital logistics service quality guarantee present situation,the existence insufficiency and the solution strategy.The following conclusions can be drawn from the study:First of all,through the questionnaire data analysis from the whole Ming medical staff satisfaction of quality service at the PY hospital in the overall general satisfaction with the state,taking into account the effect of the Chinese traditional "Chinese culture",is likely to lower the actual satisfaction of respondents,respondents in the whole body is not satisfied to the general satisfaction.From this we can see that the overall quality of logistics service in PY hospital is not high.Secondly,logistics service quality of PY hospital mainly has the following problems:the protection of the logistics service quality of PY hospital,not according to the actual situation and make specific decisions;PY hospital management of logistics management professional knowledge is not comprehensive;PY hospital logistics service has extensive management problems;PY hospital performance management in the logistics service personnel there is a lack of.Including the security problem of PY hospital logistics service quality,logistics management rules and regulations are not perfect;the traditional mode of thought is relatively strong;logistics personnel quality is not high and the active service consciousness is weak;the rear service department of PY hospital is lack of perfect service personnel incentive mechanism.Again,in order to promote the logistics service quality assurance ability of PY hospital,must be improved from many angles,specifically including the following measures: to improve the pertinence and applicability of PY hospital logistics service quality assurance.To promote the quality of logistics service in PY hospital needs a scientific approach,but also can not do without appropriate input.The method of service quality assurance is appropriate,PY hospital put into use whether play a maximum benefits directly affect the PY hospital logistics service quality;the fine refinement and investment must promote the protection method of the logistics service quality of the hospital PY.The use of ISO9000 reconstruction of the standard of logistics service quality assurance processes,including: the establishment of leading institutions to carry out the implementation of the training,planning,formulation of logistics service quality assurance management system,file management system to guarantee the service quality for PY hospital.PDCA continued to improve logistics service quality guarantee ability,using the PY hospital include: first of all,make a scientific and reasonable service quality assurance plan;need in the implementation process to constantly adjust security plans;implementation of the inspection according to the PY of the hospital logistics service quality assurance plan;PY hospital should according to the logistics service quality guarantee the examination results,to develop appropriate countermeasures.Construct a competitive salary and welfare system,and establish a perfect performance appraisal system for PY hospital logistics staff.