Study On Service Outsourcing Quality Management Of A Private Hospital

With the growing division of labor in society,the service outsourcing mode,which entrusts non-core business to outside professional organizations,is developing rapidly in all walks of life,and this model is also very prominent in the development of the medical industry.Service outsourcing can reduce the operating cost of medical industry,enhanced the efficiency of medical service,More importantly,it encourages medical institutions to allocate more energy and resources to the clinical diagnosis and treatment business,avoids the repeated allocation of resources,optimizes the internal operating procedures of medical institutions,improves clinical practice,and enhance the core competitiveness of clinical diagnosis and treatment.The development of the service outsourcing business had to a certain extent promoted the vigorous development of the major health care undertakings,The state provided an excellent policy environment for the professional development of medical institutions,implemented a number of supportive policies to further promote the standardized development of the service outsourcing industry,and implements a number of supportive policies to further promote the standardized development of the service outsourcing industry.But for now the business is in its infancy,The operating mechanism has yet to be perfected,relevant regulations and technical requirements are still to be standardized,and the operating mode and effect evaluation have yet to be further studied.How to ensure that the outsourcing of medical services plays a role in medical consultation,We will strengthen the standardized management of service outsourcing,At the same time,combined with national policies and industrial development,reducing the occurrence of medical service outsourcing risk events,solving the problems in the development of hospital service outsourcing,improving the quality of hospital service outsourcing are issues that urgently need to be resolved.Article through the method of case study,Based on the understanding of the development of a private hospital service outsourcing business,combing the quality management measures taken in A private hospital service outsourcing management in advance,Using questionnaire survey,evaluating the effectiveness of service outsourcing quality management of A private hospital service outsourcing business at the patient level and the recognition of service outsourcing quality management within the hospital,evaluating the effectiveness of service outsourcing quality management of A private hospital service outsourcing business at the patient level,and quality management recognition in the outsourcing of services,pointing out the government level service outsourcing policy support is insufficient,the legal system is imperfect,in the hospital level quality management organization system construction is insufficient,the quality management contract constraint mechanism is weakened,lack of quality supervision and evaluation,At the level of social support,the social recognition of service outsourcing business is not high,weak supervision of quality by public opinion,In view of the above problems,combines with a private hospital service outsourcing quality management objectives,from the government,hospital and social support level,The paper puts forward the suggestion of strengthening the quality management of the outsourcing service of a private hospital.