Research On The Effect Of Telephone Follow-up Of Discharged Patients On Hospital Management

Currently,the social medical market form is severe.In the situation of the increasingly intensifying medical industry competition,modern hospital must be based on the needs of patients in order to gain a firm foothold in the fierce competition.This research analyzes the results of the telephone follow-up of the patients discharged from 2011 to 2016,so as to provide a scientific basis for the hospital to improve the service quality and management level.In this paper,on the basis of the analysis of the follow-up questionnaire of the patients discharged from 2011 to 2013,this paper combined the assessment suggestions for revision of experts of various departments,and worked out a standard follow-up questionnaire which was more in line with the current situation of the hospital.This follow-up questionnaire was used to conduct telephone follow-up from 2014 to 2016,a follow-up comprehensive score system and assessment incentives were developed.The results showed that the effective follow-up rate increased from 87%in 2014 to 92.3%in 2016;the satisfaction of the questions in the follow-up questionnaire increased year by year in three years;the follow-up scores of 72%of the departments increased year by year,burn department and ENT ranked top five of the hospital for the consecutive three years;the department of dermatology ranked from the 22nd of the hospital in 2014 to the first in 2016;1571 medical staff were praised by the patients in three years,of which 78 were awarded the title of quarter "service star".Telephone follow-up of discharged patients can effectively increase the communication between the hospital and the patient,and the combination of the telephone follow-up comprehensive score results and hospital assessment mechanism plays a significant role in promoting hospital management and increasing hospital competitiveness.