Study On Optimization Of Settlement Business Process For S Bank Branch

With the rapid development of the banking sector and institutional reform, China’s banks are progressively more attention by the transaction and account management to pay more attention to providing customers with high-quality and efficient service changes. Meanwhile, the interest rate market developments, innovative financial services, banking business outlets to make public the type of settlement services business increased, to provide customers with quality services is becoming increasingly difficult. To process management theory, bank branches to build efficient business processes to the public balance sheet, thereby increasing the effectiveness of public business service bank branches, to improve the bank’s level of service, increase customer satisfaction, thereby enhancing the core competitiveness of banks force has very important theoretical and practical significance.In recent years, process management and process management bank derived theory, for the S bank branches to the public from the settlement process "integrated business processing system" to "focus on business processing system," the process of transformation, the emergence of new business existing business processing system and banking system and method for processing a mismatch resulting service has not been significantly improved performance issues to the public outlets actual settlement of the object, carry out customer satisfaction surveys, communication with front-line employees, and the region comparison with the industry and business evaluation system, to find the key factors affecting service performance improvements, and a detailed analysis of the main causes. On this basis, targeted presented to the public balance sheet business process optimization goals and principles, and through certificates optimization, centralized processing and business process optimization to improve the operating system optimization, "centralized business processing system," bank branches and business processes Match system and method.Furthermore, in this article the author also S bank branches and safeguards for implementing public settlement business process optimization are analyzed. Targeted proposed settlement on the public business process optimization implementation of the principles and specific implementation plans; On this basis, from the competent authorities to urge the establishment of the update process to enable time limit and create business indicators elaborated process optimization and other aspects of the implementation of safeguards; Finally, the establishment of "employee voice" business exchange mailbox to collect customer feedback and supervision of centralized orchestration mechanisms regularly publish reports on the public balance sheet business process optimization feedback channels. For the S bank branches for the public balance sheet management business process optimization specific implementation provides a theoretical foundation.It should be noted that the banking business process optimization method presented in this paper, not a system upgrade blindly, but to the public through the settlement bank data processing capability to collect, collate, analyze and identify the causes of low business processing capabilities and optimizing the processing operations to establish a system process optimization methods to improve the processing performance of the system. And optimized by the establishment of a comprehensive evaluation of the results of the actual data process-oriented content, strategy and business development for the purpose of what the actual needs of the means of support to the project management process feedback mechanism for the post-test, propose suitable S Bank settlement of public the new model management process. Results of this study, and for other business development bank branches have a certain reference value.