Research On The IT Operation And Maintenance Services Project Management TC Company Under Project Management Operation

Since the 1980s, the international economic environment has undergone dramatic changes in the global trend of increasingly intense economic integration. With the deepening of economic globalization, enterprises are facing the market environment has undergone profound changes. At first, China’s enterprises in the country not only to face the competition in the domestic industry, but also to respond to competition from foreign multinational corporations. Secondly, the types of customers increasingly complex, the demand for increasingly personalized. With further establish and perfect the market economic system, China’s market environment has changed from a seller’s to a buyer’s market. Only through to customer demand, quickly respond to customer requirements in order to achieve victory in the fierce domestic and international competition. Operational efficiency and speed of response enterprises become more important.IT operation and maintenance management is one of the hottest topics in the IT community currently. As in recent years the construction of global IT continued to deepen, IT operation maintenance hardware and software systems for has become a problem from all walks of life the unit leadership and information service departments widespread concern and overwhelmed. Since this is a new subject with the deep application of computer and information technology. Therefore, how to carry out effective management of IT operation and maintenance, the accumulation of knowledge and application technology is still in its infancy. The research and exploration of this field will have a broad development prospect and great practical significance.In this thesis, TC in organizational growth, problems encountered in the development, combined with knowledge of project management in the Master of Project Management learned, through case studies, the TC’s QOS decline, project management, control, delivery delays internal conflicts and other issues are analyzed and studied. Profound summary of the reasons above problems prominently enough in-depth project management concepts, organizational structure is irrational, project management is not in place, and how to motivate employees and so on. This thesis combination of knowledge related to the management of business organizations, using the method of case studies, the range of topics related to the theory first studies were summarized, combined with relevant norms and standards of project management, IT service industry background and current business developments summarized summary, then the TC’s brief introduction, the company raised the quality of TC is currently facing decline, delivery delays, inadequate management and internal conflict, which led to decreased customer satisfaction issue, and under the guidance of project management theory, for problem finding reasons. On the basis of the above problems TC’s analysis, combined with theoretical analysis, clearly the main motivation, and finally through correlation analysis, put forward countermeasures and suggestions to solve these problems, and the effect of the implementation of the solution is verified.